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CUSTOMER CARE & FAQ

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Customer support

We guarantee the quality of our products, and customer satisfaction is our priority. Our top-notch Customer Service team is available to assist you at hello@bungalowwest.com between 10 am and 4 pm PST Monday through Friday, excluding holidays. We look forward to hearing from you!

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SHIPPING & RETURNS

Your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase, we will gladly accept returns of packages within 30 days of the sale date.  Please send an email to shop@bungalowwest.com, and we will provide a return authorization and mailing information. Simply return the unused portion or product in the new condition it was received, and we will be happy to remit your account for the full amount of your purchase minus shipping.   

 

Return to:

Return: Bungalow West
315 Meigs Road, Suite A360

Santa Barbara, CA 93109

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 Days, less shipping fees. Packages can get lost! Please be sure to hang on to your tracking number for proof of return.

Shipping

Payment Methods

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- Credit / Debit Cards
- PAYPAL

Payment Methods
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Privacy
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Privacy & SECURITY

Protecting your private information is our priority. This Statement of Privacy applies to shopbungalowwest.com and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to Bungalow West include The Little Bath Co. LLC. The Bungalow West website is an e-commerce site. By using the Bungalow West website, you consent to the data practices described in this statement.

Collection of your Personal Information

To better provide you with products and services offered on our Site, Bungalow West may collect personally identifiable information, such as your:

-First and Last Name

-Mailing Address

-E-mail Address

-Phone Number

If you purchase Bungalow West products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on our Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

Bungalow West collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

Bungalow West may also use your personally identifiable information to inform you of other products or services available from Bungalow West and its affiliates.

 

Sharing Information with Third Parties

Bungalow West does not sell, rent, or lease its customer lists to third parties.

 

Bungalow West may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Bungalow West, and they are required to maintain the confidentiality of your information.

 

Bungalow West may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with the legal process served on Bungalow West or the Site; (b) protect and defend the rights or property of Bungalow West; and/or (c) act under exigent circumstances to protect the personal safety of users of Bungalow West, or the public.

 

Tracking User Behavior

Bungalow West may keep track of the websites and pages our users visit within Bungalow West to determine what Bungalow services are the most popular. This data is used to deliver customized content and advertising within Bungalow Westo to customers whose behavior indicates interest in a particular subject area.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Bungalow West. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Bungalow West website.

 

Use of Cookies

The Bungalow West website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Bungalow West pages or register with Bungalow West's site or services, a cookie helps Bungalow West recall your specific information on subsequent visits. This simplifies recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Bungalow West website, the information you previously provided can be retrieved, so you can easily use the Bungalow West features that you customized.

 

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can modify your browser settings to decline them. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Bungalow West services or websites you visit.

 

Security of your Personal Information

Bungalow West secures your personal information from unauthorized access, use, or disclosure. Bungalow West uses the following methods for this purpose:

 

-SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

 

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no Internet or wireless network data transmission can be guaranteed 100% secure. As a result, while we strive to protect your personal information, you acknowledge that (a) there are security and privacy limitations inherent to the Internet that are beyond our control and (b) the security, integrity, and privacy of any information and data exchanged between you and us through this Site cannot be guaranteed.

 

Children Under Thirteen

Bungalow West does not knowingly collect personally identifiable information from children under thirteen. If you are under thirteen, you must ask your parent or guardian for permission to use this website.

 

E-mail Communications

From time to time, Bungalow West may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our Services, we may receive a notification when you open an email from Bungalow West or click a link therein.

 

If you would like to stop receiving marketing or promotional emails from Bungalow West, you may opt out of such communications by unsubscribing by replying "STOP" or clicking on the "UNSUBSCRIBE" button.

 

Changes to this Statement

Bungalow West reserves the right to change this Privacy Policy occasionally. We will notify you about significant changes in how we treat personal information by sending a notice to the primary email address specified in your account, placing a prominent notice on our site, and/or updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your (a) acknowledgment of the modified Privacy Policy and (b) agreement to abide and be bound by that Policy.

 

Contact Information

Bungalow West welcomes your questions or comments regarding this Statement of Privacy. If you believe that Bungalow West has not adhered to this Statement, please contact Bungalow West at:

 

Bungalow West

315 Meigs Road, Suite A360

Santa Barbara, California 93109

 

Email Address:

shopbungalowwest.com

 

Telephone Number:

800.509.9914

 

Effective as of January 01, 2024

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